StayCare Group Limited – Property Management Services
Registered Address: 127 Heather Street, Triq Sant’Antnin, San Gwann, SGN1438, Malta
VAT No: MT32094710
These Terms and Conditions (‘Terms’) govern all services provided by StayCare Group Limited (‘StayCare’, ‘we’, ‘us’, or ‘our’) to clients (‘you’, ‘your’). By booking or using our services, you agree to these Terms.
StayCare provides property management support services in Malta, including residential and office cleaning, post-construction cleaning, Airbnb maintenance, laundry collection and delivery, rubbish removal, air-conditioning cleaning, and handyman coordination. Our services may be booked via our website or agreed upon through quotation.
2.1 Residential clients booking through our website must pay the full amount upfront via Stripe or Revolut at the time of booking.
2.2 Quotation-based clients (Airbnb, office, or post-construction) will receive a formal quotation. Payment is due upon completion of service or within seven (7) days of invoice issuance, unless otherwise agreed.
2.3 Late payments will trigger three (3) weekly reminders. A final notice will be issued on the fourth week, after which legal action may be taken to recover the balance.
3.1 For residential services booked online:
3.2 For contracted services, cancellations require one (1) month’s notice. If terminated without valid reason, 50% of the remaining monthly fees will be due.
4.1 Clients must ensure StayCare staff can access the property at the agreed time. If access is not granted or delayed, the full service fee remains payable.
4.2 Clients may authorise StayCare to securely hold keys or access codes. All keys are stored under strict data-protection protocols.
5.1 StayCare guarantees the quality of its services. Any complaint or issue must be reported within 24 hours of service completion.
5.2 If a legitimate issue is reported within this period, StayCare will return to rectify it at no extra charge. Refunds are not offered once a service has been completed.
6.1 StayCare applies utmost care during service delivery. Any proven damage caused by negligence will be compensated up to the value of the service performed.
6.2 Clients are responsible for maintaining appropriate household or property insurance to cover any incidental damage or loss.
6.3 StayCare’s total liability shall not exceed the total amount paid for the service giving rise to the claim.
7.1 Our staff will not move heavy furniture, climb unstable surfaces, or handle hazardous materials or waste unless agreed in writing.
7.2 Clients must provide a safe and hygienic working environment.
8.1 StayCare complies with the EU General Data Protection Regulation (GDPR). Personal data is stored securely on approved platforms such as Xero, Revolut, and Stripe.
8.2 By engaging our services, clients consent to the taking of photos strictly for operational or record-keeping purposes. Public use of such images will require prior written consent.
StayCare may engage vetted subcontractors or third parties to deliver services. StayCare remains responsible for quality control and customer satisfaction.
StayCare shall not be liable for delays or non-performance resulting from events beyond its reasonable control, including but not limited to extreme weather, strikes, power outages, pandemics, or government restrictions.
11.1 Property management contracts are valid for twelve (12) months unless otherwise agreed in writing.
11.2 Either party may terminate the agreement with one (1) month’s written notice.
These Terms shall be governed by and construed in accordance with the laws of Malta. Both parties agree to first attempt amicable settlement in the event of any dispute. If unresolved, disputes shall be subject to the exclusive jurisdiction of the Maltese courts.
